Refund policy

Audits and one-off projects

The A$950 audit carries a straight guarantee: if the findings aren't useful to you, say so within 7 days of delivery and we refund the fee. One-off projects (like a tracking build) are refunded pro-rata if cancelled before delivery, you pay for work done, not for the whole ticket.

Monthly retainers

Retainer fees cover a month of capacity, strategy time, creative production and management hours are reserved whether or not you use them fully. If you give notice mid-month, we refund the undelivered portion of that month pro-rata. Past months aren't refundable because the work already happened.

What's never refundable

• Ad spend, it's paid by you to the platforms, never to us, so it's outside this policy entirely
• Fees for services already delivered and accepted (delivered audits, shipped creative, live campaign months)
• Prepaid discounts, the discounted months are non-refundable, though you can still end the engagement

How to request one

Email targetedadsstudio@gmail.com with 'refund' in the subject and your invoice number. A human reviews it within two business days, approved refunds process within 7 days back to the original payment method. If we disagree, you get the reasons in writing, not silence.

Service guarantees

Where a service page lists a guarantee (like the 90-day improvement commitment on Meta management), invoking it follows the same process, email, review, refund or credit as the guarantee states. Our terms of service cover the rest of the working relationship.