Terms of service

The engagement

Work starts with a signed proposal that lists the package, deliverables, fee and start date. Retainers begin with a 90-day sprint, that's the minimum time for real testing data. After the sprint, services continue month to month.

Fees and payment

Retainers are invoiced monthly in advance. One-off projects are billed 50% on signing and 50% on delivery. Prices exclude GST; Australian clients receive a tax invoice. Ad spend is paid by you directly to the advertising platforms, it never passes through our accounts, and we never add margins to media.

What we commit to

• Deliverables shipped on the schedule in your proposal
• Weekly reporting with real numbers: spend, CPL, ROAS
• A named strategist reachable on business days
• Access requests handled through proper permissions, never passwords
• Honest advice, including telling you when spend should stop

What we need from you

• Timely access to ad accounts, analytics and creative approvals
• Accurate product, pricing and margin info for forecasts
• Landing pages that meet platform policies (we'll flag problems)
• Feedback inside agreed review windows so testing doesn't stall

Intellectual property

Everything we produce for your account, creative, audiences, structures, reports, is yours on payment. Our internal methods, templates and playbooks remain ours. Simple split, no tricks.

Ending the work

Either side can end with 30 days' written notice after the initial sprint. On exit you keep all accounts and assets; we hand over documentation of what's live. Outstanding invoices for work delivered remain payable, details are on the refunds page.